Thank you for your interest in Tea Rose Pretty. We are happy to get back to you with any questions TeaRosePretty@gmail.com

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FAQ

 
When will my order get to me?
 
Allow 3-5 business days (US) after you receive the conformation email. Other locations should not take much longer. We do have overnight shipping if you need your item ASAP. Any questions should be sent to TeaRosePretty@gmail.com
 
TEA ROSE PRETTY REFUND POLICY

 

How do I return an item?

 

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a

refund or exchange.

To be eligible for a return, your item must be unused (unworn and unwashed) and in the same condition

that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have

received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to

your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

TeaRosePretty@gmail.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item,

send us an email at TeaRosePretty@gmail.com you will get directions as to where to send your

merchandise.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit

for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves

to give to you later, we will send a refund to the gift giver and he will found out about your return.

 

 

Shipping
 

If you are shipping an item over $75, you should consider using a trackable shipping service or

purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

For more information regarding Returns, Shipping and privacy please send a message to TeaRosePretty@gmail.com